Wi-Fi and NBN help that reaches the back bedroom
Wi-Fi problems depend on your house, which is why they're hard to fix over the phone. Brick walls, foil insulation and a router stuck in the garage all play a part. We come and test it where you use it.
Common reasons people call
- The signal dies in certain rooms
- Video calls freeze while someone else streams
- You have just moved in and the NBN box is in the wrong spot
- Your internet drops out a few times a day
- The Wi-Fi name and password have been a mystery for years
What we do on a network visit
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Measure it
We walk the house with test tools and work out where the signal falls off and why.
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Fix the setup
That might mean moving the router, changing settings, adding mesh units or running a network cable.
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Lock it down
We update the router, set a strong password and make sure your devices reconnect.
Common questions
Can you deal with my internet provider for me?
If the fault is on the provider side, we'll show you the evidence and tell you exactly what to say to them. Providers usually need to speak to the account holder.
Do I need a mesh system?
Not always. Sometimes moving the router fixes it. We test first and only suggest new equipment if it will help.
Related services
Tech playing up? Let a Nerd come to you.
Tell us what is going wrong and we'll find a time that suits.