Technology is confusing. We're here to help.
Nerds2U is a Melbourne-based onsite IT support business for homes and small businesses across the South East. When your technology stops working, we come to you and sort it out.
The story behind Nerds2U
Nerds2U is the brainchild of Tyler Newt, who wanted to provide easy access to IT support for Melburnians.
Tyler kept noticing the same thing: good people losing their day to broken IT. The shop owner who should be serving customers is restarting the router for the third time. The grandparent who only wants to see the grandkids on a video call is stuck on a password screen.
None of them set out to learn about IT. They had things to do, and the technology was supposed to help them do it.
That's the idea behind this business: make IT simple and easy to get, so you can do what you need to do and stop thinking about what's broken. We come to you, sort out the problem and explain it in plain English. Then you can forget about it and get back to your day.
Tyler NewtFounder and owner, Nerds2U
How we work
Plain English
If we use a technical word, we'll explain it. You should finish a visit understanding what happened and what it means for you.
Straight answers
Some things aren't worth fixing, and some upgrades won't help. We would rather tell you that than sell you something you don't need.
Local and reliable
Our all-Australian team provides every service onsite across South East Melbourne, and we turn up when we say we will. If something changes, we call you.
Respect for your home and data
We treat your house and your files with care. We only look at what the job needs, and we ask first.
The Nerds2U Promise
Fixed or Free. If we can't fix the problem we came out for, you don't pay for the visit. Simple as that.
How it works
It covers the problem you booked us for.
Tell us what's wrong when you book. If we can't resolve it, you won't be charged for the call-out or labour.
30-day workmanship warranty.
If the same problem comes back within 30 days of our visit, we'll come back and fix it at no charge.
No surprise costs.
If a fix needs parts, new hardware or software, we'll quote you first and only go ahead with your approval.
The fine print
- Diagnostic fee.
- If we find the cause of the problem but you decide not to go ahead with the recommended repair, a $99 diagnostic fee applies.
- New issues.
- Problems we discover on the day that weren't part of your booking are quoted separately.
- Parts and products.
- Parts, hardware, software licences and other third-party costs aren't refundable once supplied or installed at your request. Manufacturer warranties apply to those items.
- Things outside our control.
- The guarantee doesn't apply where the fix depends on a third party or a fault we can't repair onsite, such as an NBN or internet provider outage, a manufacturer warranty repair, hardware that has failed and needs replacing, or specialist lab data recovery. We'll explain your options if this happens.
- Access.
- Someone over 18 needs to be present (or give us access), and any passwords or account details needed for the fix should be available.
- Warranty claims.
- The 30-day workmanship warranty covers the work we did. It doesn't cover new faults, physical or liquid damage, or changes made to the device by someone else after our visit. To make a claim, call 03 9970 9107 or email booking@nerds2u.net.au.
This guarantee is in addition to your rights under the Australian Consumer Law.
Tech playing up? Let a Nerd come to you.
Tell us what is going wrong and we'll find a time that suits.